Rental Terms & Conditions
Guest: Tenants applying to rent a property
Agent: Grenadine Island Villas
Owner: The property owners
Manager: The property House manager
The Agent's role is to facilitate the booking and assist the Guest in understanding the property facilities and specification along with day-to-day island living and to assist with additional services available to enhance the Guests stay.
The Agent also works to organise the arrival details and to instruct the house staff and manager so that the property is correctly prepared for the Guest's group. The Agent is not responsible for the day to day running and maintenance of the property.
In the event of any issue with the property the Agent works closely, with the house staff and the owner to achieve a swift and helpful result as possible for the Guest.
BOOKING CONFIRMATION SEQUENCE
Bookings are fully confirmed when:
- The deposit is paid
- The “Looking After the Villa” damages form has been completed with credit card details and signed
- Confirmation has been sent by email to the Guest by the Agent
The credit card authorisation must be provided with a valid credit or debit card, which is valid for the period of the booking and 8 weeks beyond the check out date.
On approval the property owner agrees to hold the dates for you and in return you agree the payments will be provided at each stage and understand that they are non refundable.
Deposit Payment: Non-refundable deposit is required to secure the booking. Some properties vary and specify 50% but the majority of the property deposits are usually 25%. Occasionally a discounted rate may be offered based on full pre payment in advance. If booking within 2 months of Guests arrival the full rental fee is due to secure the rental.
Balance Payment: The balance is due 2 months prior to your arrival. Once paid in full the booking is non refundable. All payments received for additional services are at that stage non refundable.
Payment Methods: Rates are based on a payment by Wire Transfer of funds. Payments can also be made with a credit card. Please note that credit card payments are subject to a bank processing fee around 3.25% - 4.05%. The total will be made clear on payment.
Card Payments: Visa, Mastercard, American Express, Discovery are all accepted directly or by secure online payment.
Bank Charges: Bank fees deducted by the Guests bank are not covered by the Agent. Charges incurred for dishonoured cheques etc will be passed onto the Guest.
All prices quoted include or clearly state VAT & any Government Taxes where applicable at current rates.
On your request The Agent can sometimes make date adjustments for you. Alterations are subject to an administration charge which is currently $50 USD.
The deposit and all extras are not refundable. Once the Agent has sent confirmation of your booking the balance is due two months prior to arrival.
Should you need to cancel your booking let the Agent know as soon as possible. It may be possible to transfer the booking to a following year. If given enough notice and if The Agent is able to rebook the property The Agent may be able to refund part or all of the Guests balance.
ARRIVAL & DEPARTURE TIMES
Check in times are usually very relaxed and based on what suits the Guest best. If however another guest is checking in or out on the same day/s we will advise accordingly and arrange the longest possible access to the property for you by liaising with the house staff.
Please bear in mind that technically your booking commences at 3.30pm on the first day of your rental and ends at 10.00am on the day of departure. On rare occasions entry times may vary to enable cleaning and preparation of the property. The Agent can assist with luggage storage as necessary.
The Tenancy confers upon the Guests the right to occupy for a holiday the property specified. The Guests agree:
- To pay for any losses or damage to the property however caused (reasonable wear and tear excepted).
- To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy.
- To permit the Owner, the Manager and the Agent reasonable access to the property.
- Not to part with possession of the property or share it except with members of the party as shown on the booking form. In no circumstances may the number of people exceed the stipulated description.
- Not to cause an annoyance or become a nuisance to occupants of adjoining premises.
- Not to use the property for any commercial purposes. In the event of breach of these terms and conditions the Guests may be required to leave the property during the period of the booking without compensation.
- Where additional facilities such as a telephone or broadband are provided the Guests agree not to make unreasonable use of these facilities. Guests agree that where use is deemed as unreasonable by the Agent, the Owner or the Manager, this will be invoiced to them on departure as per “Damage to Property” above.
SPECIFICATION OF GROUP SIZE
The number of persons to stay at the property is specified on the emailed booking confirmation which acts as a “Booking Form”. It is the Guest's responsibility to ensure this is recorded correctly at point of booking as this is the number of persons who will be enabled to stay at the property.
The Age of each person under 25 years old should be clearly identified to the Agent to be added to the Booking. It is the Guest's responsibility to provide this information to the Agent.
Unless expressly agreed in advance by the Agent, no group bookings (four or more adult party members) are accepted where all party members are under 25 years of age. Please simply let us know if your group is all below 25 Years old. The Owners, their Representative and the Agents reserve the right to refuse access to the property without compensation where no agreement has been given in advance.
The Guests’ right to occupy the property may be forfeited without compensation, or an additional charged levied, if:
- More people or guests than specified on the Booking Form and/or the number the Property holds, attempt to take up occupation;
- Overnight guests are entertained without the Owner’s express permission;
- Any activity is undertaken which is illegal or may cause unreasonable damage, noise or disturbance.
MAID SERVICE & LINEN
Bed Linen is included and beds will be made up on arrival. Sofa beds where requested will not be made up but linen will be provided.
Regular Maid service is included at most of the properties. Towels are included in most properties. Beach Towels are included in some properties. Laundry services are by private arrangement with the house staff - please be careful to make a clear note of the arrangement and fee so there is no misunderstanding.
FUEL & WATER
All gas and electricity costs are included in the booking fee unless otherwise stated.
The water supply is independent via rainwater catchment and storage system - not connected to mains water supply. The water should be treated as precious and the owners trust you will use the water sensibly.
The properties will be provided with adequate water. Contact the agent if you believe you may have emptied the house water tank and a refill will be arranged as promptly as possible.
If the guests have wasted the water by negligence (e.g. tap or shower left running) replacement cost would be the responsibility of the Guest. Depending on the level that you are renting at, the Property may not provide hot water - the agent can advise prior to your arrival.
The majority of our properties are not suitable for pets. Pets are allowed in some properties by special prior arrangement and subject to payment of booking fee to cover wear and tear and cleaning. Dogs must be well behaved and kept under control at all times, are not allowed in bedrooms, and must not be left unaccompanied in the property.
Any excess cleaning over and above the additional fee will be invoiced to on or as soon after departure as possible, as per “Condition of Property / Inventory” below. The Guest takes responsibility for any domestic animals. Stray Dogs, Cats and other animals should be discouraged from entering the property.
Regarding disturbances such as dogs barking. The owner cannot be held responsible for Environmental disturbances.
Please assume all of our properties are non-smoking indoors. Please do also remember that it is illegal to smoke cannabis.
Any vehicle and contents are parked entirely at your risk – Driveways are often very steep and this is usual in the Caribbean.
Clients should always check that they are comfortable with health care provided in the island locations that they travel to and understand that there are always ongoing background risks including Dengue, Chickungunya and mosquitoes all part of tropical living.
CONDITION OF PROPERTY / INVENTORY
Before you arrive your property will have been cleaned and checked. Any damage or failing found should be reported within 24 hours of arrival to the Agent. The property will otherwise be deemed to be satisfactory for the Guest.
Losses, damage or any cleaning necessary over and above normal servicing, will be invoiced to you on or as soon after departure as possible. By accepting our terms & conditions and the “Looking After the Villa” damages form, you authorise us to deduct payment for these from your credit card or debit card.
BROCHURE / WEBSITE DESCRIPTIONS
The Agents reserve the right to amend prices quoted in the brochure / website, due to errors or omissions or upon update from the Owners along with any changes in fuel, electricity or tax rates.
Photographs of the interiors of properties are representative only and interiors may vary. Changes to external premises or facilities described in the brochure / website or changes to availability of properties are outside of our control and cannot be relied upon absolutely.
The Agent and Owner take no responsibility for noise or nuisance resulting from third party activity over which they have no control.
The Agent and Owner can not take responsibility for any negative reaction of the Guests to natural items such as temperature, weather and native insects including mosquitoes. The Guest is responsible for ensuring the property and tropical location is suitable for their groups needs prior to booking.
The owner is not required to provide protection against insects - such as mosquito netting on windows, doors and over beds.
Many properties are older with open structured areas which have been constructed in traditional Caribbean style enabling breeze and ventilation . They obviously can be subject to windblown particles, salt air, and rain entering as well as spiders, insects etc. No guarantee can be offered against such eventualities nor any liability accepted.
DAMAGE TO PROPERTY
The Guest is liable for the full cost of any damage caused to or within the property during the letting. It is rare that we have had any damages at the property and in 2015 no charges were made to any client for damages.
By accepting the “Looking After the Villa” damages form you agree to damages to be charged to your Credit or Debit Card up to the value of Agreed in the aforementioned document. The Guest acknowledges that this does not limit their liability for damages in excess of this amount.
The cost of any damage will be invoiced to the Guest on or as soon after discovery and as close to departure as possible by the Agent – once the Owner or their Representative have informed them of the damage.
The Agents do not accept liability for any act, neglect or default on the part of the Owners or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guests or anyone connected with the letting may incur.
The Agent reserves the right to provide alternative accommodation/s or cancel owing to unforeseen circumstances beyond our control. If for any reason beyond the Owner’s control the property is not available on the date booked (owing to fire or Hurricane damage for example) or the Agents deem the property as unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded in full by the Owner, but the Guests shall have no further claim against the Owner or Agent.
All properties are used at your own risk. Special care must be taken by Guests at properties where there is a swimming pool, balcony, steps, smooth tiled floor area or elevated terrace which are used at your own risk.
Parents should ensure that their children are supervised in such areas at all times.
SAFETY & SECURITY
The personal safety of the Guests and their possessions is their own responsibility. The islands offer an idyllic pace of life - but crime does still occur so please be vigilant and careful so as not to encourage it. Please keep valuables out of sight and secure to remove temptation.The owners and the Agent are not responsible for any theft or impact of crime which the Guests might experience on the island.
The guests traveling must be personally capable and in the event of a negative experience to accept the owner is not responsible should they wish to vacate the property due to a break-in or similar. Please remember that all villas and vehicles should be locked and secure when unattended and at night. By removing the opportunity for crime you assist in reducing it.
GOVERNING LAW & JURISDICTION
The contract is deemed to have been made at P.O. Box 250, Bequia, St Vincent & The Grenadines.
The validity, construction and performance of this Agreement shall be governed by Vincentian Law. The Guests submit to the exclusive jurisdiction of the Saint Vincent courts.
If there is any aspect of the villa which you find unsatisfactory this must be communicated to the Agent as soon as you are able. This is to ensure the Agent has sufficient time is to investigate and/or take the necessary remedial action.
Compensation can only be offered where the Guests have given the Agent, the Owner or their Representatives the opportunity to rectify matters during the holiday by informing them promptly. The Agent will act on a goodwill basis as arbitrators between the Guest and the Owner.